Administrative Medical Assisting: Foundations and Practices, 2nd edition

SECTION I: INTRODUCTION TO THE MEDICAL ASSISTING PROFESSION

1. The History of Medicine and Health Care

2. Medical Assisting Certification and Scope of Practice

3. Roles and Responsibilities of the Health Care Team

4. Medicine and Law

5. Medicine and Ethics

6. Interpersonal Communication Skills

7. Written Communication

SECTION II: ADMINISTRATIVE RESPONSIBILITIES OF THE MEDICAL ASSISTANT

1. Telephone Procedures

2. Front Desk Reception

3. Scheduling

4. Medical Records Management

5. Electronic Health Records

6. Computers in the Medical Office

7. Equipment, Maintenance, and Supply Inventory

8. Office Policies and Procedures

SECTION III: RESPONDING TO EMERGENCIES IN THE MEDICAL OFFICE

1. Handling Medical Office Emergencies

SECTION IV: PRACTICE FINANCES AND MANAGEMENT OF THE MEDICAL OFFICE

1. Insurance Billing

2. Diagnostic Coding

3. Procedural Coding

4. Billing, Collections, and Credit

5. Payroll, Accounts Payable, and Banking Procedures

6. Managing the Medical Office

7. Marketing the Medical Office

SECTION V: CAREER STRATEGIES

1. Competing in the Job Market

Appendix A: ICD-9-CM Diagnostic Coding

Appendix B: Correlation of Text to Certification Exams, ABHES Competencies, and CAAHEP Standards

Appendix C: Medical Terminology Word Parts

Appendix D: Registered Medical Assisting (RMA) Task List

Appendix E: How to Become a Successful Student

Appendix F: Translation of English-Spanish Phrases

Glossary

References